Frequently Asked Questions

How do I contact Customer Support?
The quickest way to reach us is at info@street-feet.com alternatively telephone +44 1243 531044.
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What is your return policy?
StreetFeet offer a free exchange policy; if for any reasons your goods are unsuitable simply fill out the form enclosed with your purchase and return the goods to us. Refunds: We can offer refunds on goods returned to us within 14 days of receipt , If goods are faulty a full refund will be issued however if goods are simply unwanted we offer a full refund minus the original postage costs. Refunds can only be issued to the original cardholder and card. Goods must be returned in the same condition and with all the original tags and packaging. we strongly recommend that you use either recorded delivery or special delivery so you have proof of delivery. It is the responsibility of the sender to ensure returns reach us in perfect condition.
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How do I find a specific item?
You can use the quick search facility on our site if you want to find a specific item or search by price or specific brand.
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What sizes do you offer?
All our sizes are marked as UK sizes.
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Do I have to be a member to buy from you?
We offer a username/login facility on the site which enables existing users to shop with more speed. You do not need to be a member to shop with us, simply proceed to checkout and make the purchase you require. Members will however be offered special promotions from time to time so joining the mailing list is advised.
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Which payment methods can I use?
We accept Maestro, Visa, Mastercard, Visa Electron, Solo , amex and Switch.
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Can I order by phone?
We are happy to accept phone orders if you prefer, however we encourage online ordering as this speeds the process up.
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Is my card safe?
We use Worldpay, this is regarded as on of the best secure checkouts available, all transactions are secure and card details are not stored on file with us.
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Is my personal information given to 3rd parties?
Any information provided is used solely by the StreetFeet group and will not be sold or passed to any 3rd parties for use.
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Can I buy from overseas?
We are a UK based company and ship all over the world, when you reach checkout simply select the destination and your shipping cost will be added to the total price. Duties and taxes in the buyer's country will be the responsibility of the buyer.
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Shipping Charges
We charge a flat rate for uk delivery of £4.95. for european shipping all orders are £15 and for international all shipping is £20
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How much is the price in my currency?
Currency changes on a daily basis for overseas transactions , your card issuing company will show on you bank statement the price you have paid in you currency. To get an idea before purchasing google have a currency converter for your convenience, simply cut and paste this link into your toolbar for a link :- http://www.google.com/help/features.html#currency
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